Easy and free returns
We know that choosing the right product can sometimes be difficult — colors, sizes and the feel of linen may differ from what you imagined. That is why we offer free returns, so you can order our products and experience them at home in peace and quiet. If something does not feel quite right, we will gladly help you return it — simple, fast and at no cost.
Request a return label
Email us at shop@lovelylinen.se and we’ll send you a prepaid return label.
Please include your order number – it helps us process your request faster.
Fill out the return form
Use the paper form included with your order to specify which items you’re returning and why.
If you don’t have the form, you can download it here:
Download return form →
Pack and send
Pack your items carefully, preferably using the same packaging they arrived in.
Attach the return label and drop the parcel off at your nearest service point.
We’ll confirm by email once we’ve received your return.
Refund
As soon as we’ve received and checked your return, you’ll get a confirmation by email. The refund will then be processed within a few working days – smooth, secure and hassle-free. We want your experience to feel as effortless as our linen feels natural.
Questions?
Below you will find answers to frequently asked questions about returns. If you cannot find the answer you are looking for, you are always welcome to contact us. Send us an email at shop@lovelylinen.se and we will be happy to assist you.
Shipping & returns
Find answers to common questions about delivery times, tracking, shipping costs, and how to make a return.
How much is the shipping cost?
+Within Sweden, standard shipping is free on all orders.
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Within Sweden, standard shipping is free on all orders.
If you wish to have your order delivered with another carrier, you can select that option at checkout for a small additional fee.
If you live outside Sweden, a shipping fee will apply depending on the destination.
All shipping costs are clearly displayed at checkout before you complete your purchase.
How can I track my order?
+You’ll receive a tracking link by email once your order has been shipped. You can also follow it via My Account.
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Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking link.
You can also log in to My Account on our website to check your delivery status.
Missing a tracking link? Contact our customer service and we’ll be happy to help.
What is the delivery time?
+Most orders are delivered within 1–2 business days.
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Orders placed before 12:00 (noon) are usually shipped the same day.
Parcels within Sweden are normally delivered within 1–3 days from dispatch.
Deliveries within Europe usually arrive within 1–5 business days. Worldwide deliveries can take up to 10 days.
If an item is out of stock and delivery will be delayed, we’ll contact you with an estimated date and offer an alternative product or a full refund.
How do I return a package?
+Contact us to receive your prepaid return shipping label.
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Your order includes a return form. If you wish to return one or more items, fill in the form with your name, order number, which items you’re returning, and the reason for your return.
Contact us to receive a prepaid return label.
Then, place the items securely in a box or bag, seal it, and attach the return label. Drop off the parcel at your local service point.
Missing your return label or form? Get in touch and we’ll help you sort it out.
How long do I have to return an item?
+You have 30 days to return your item.
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You have 30 days to return a product from the date you received your order.
The items must be unused and in their original condition.
Once we have received and approved the return, the amount will be refunded using the same payment method as in your original purchase.
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