1. Age Requirement

To enter into an agreement and place orders on lovelylinen.com you must be at least 18 years old. By placing an order you confirm that you meet this requirement and that the information you provide is correct and complete. Lovely Linen reserves the right to cancel or hold an order if incorrect information, unauthorized use or unpaid debts are suspected.

In short: you must be 18 years old and provide accurate information to shop with us.

2. Prices & VAT

All prices are stated in Swedish kronor (SEK) or euros (EUR) depending on the selected country and include VAT within Sweden and other EU countries in accordance with applicable VAT legislation. For deliveries outside the EU, prices are shown excluding VAT. Any customs duties, import taxes or administrative fees that arise for deliveries outside the EU are the responsibility of the customer.

In short: within the EU VAT is included in the price. Outside the EU, customs duties and local fees may apply.

3. Delivery Time

Products that are in stock are normally shipped within 1–3 business days after payment has been received. For made-to-order items or products that are temporarily out of stock, delivery time is usually 10–14 business days. If an order contains products with different delivery times, the order will be shipped together unless otherwise agreed. Lovely Linen reserves the right to minor deviations in delivery time.

In the event of significant delays, the customer will be informed by email and has the right to cancel the purchase.

In short: in-stock items ship quickly, special or back-ordered items may take a little longer. If there is a major delay, we will contact you.

4. Order Confirmation

Once we have received your order, an order confirmation will be sent to the email address you provided. The confirmation serves as a receipt that we have received your order but does not necessarily mean that a binding agreement has been concluded until the order has been processed and approved.

In short: keep the order confirmation – it is useful if you need to contact us.

5. Payment

Lovely Linen offers several secure payment options. Available payment methods may vary depending on the country and order value. For advance payment, the order will be shipped once the payment has been registered. For invoice or installment payments, the terms of the respective payment provider apply.

• Advance invoice
• PayPal
• Kustom (Klarna, card, invoice, installments, bank transfer)
• Swish

Refunds for approved returns are made no later than 10 days after the item has been received and inspected.

In short: choose the payment method that suits you best – we only use secure solutions.

6. Shipping & Delivery

6.1 Sweden
Within Sweden we offer several shipping options. Shipping cost and available choices are shown in the checkout before purchase is completed.

• DHL Service Point – free shipping to pickup point
• PostNord MyPack Collect – 69 SEK
• PostNord MyPack Home – 99 SEK

6.2 EU
Deliveries within the EU are shipped with DHL or UPS. Flat shipping rate of 120 SEK / 12 EUR per order.

6.3 Outside the EU
Deliveries outside the EU are shipped with UPS. Shipping cost is shown in the checkout. The customer is responsible for any customs duties and import fees.

Unclaimed shipments that are returned to us will incur an administrative fee currently set at 150 SEK / 15 EUR.

In short: we pack and ship safely – if a parcel is not collected a fee may apply. If something is damaged in transit we will resolve it.

7. Right of Withdrawal & Returns

As a consumer you have the right to cancel your purchase within 30 days from the day you received the item in accordance with distance selling regulations. To exercise your right of withdrawal you must contact customer service within this time period.

• Notify us that you wish to return the item.
• Provide the order number and relevant products.
• Follow the return instructions provided by us.

The product must be returned in essentially unchanged condition. Lovely Linen reserves the right to make deductions for depreciation if the item has been used beyond what is necessary to determine its characteristics.

In short: you have 30 days. Handle the item with care and pack it properly when returning it.

8. Faulty Products & Claims

If a product is defective or damaged, you have the right to make a claim in accordance with consumer protection legislation. Claims must be made within a reasonable time after the defect has been discovered and no later than three years after receiving the product.

If the claim is approved, Lovely Linen will primarily repair the defect, replace the item or issue a refund.

In short: if something goes wrong, contact us and we will resolve it in the smoothest possible way.

9. Additional Costs Outside the EU

When shipping to countries outside the EU, customs duties, VAT and other fees may apply according to local regulations. These costs are not included in our prices and are not charged by Lovely Linen.

In short: outside the EU, local charges may apply – please check the rules in your country.

10. Disputes

In the event of a dispute, Lovely Linen follows the recommendations of the Swedish National Board for Consumer Disputes (ARN). Disputes may also be settled in a general court with Swedish law as the applicable law.

In short: we always try to resolve matters fairly and according to applicable regulations.

11. Company Information

Kardelen AB / Lovely Linen
Company registration number: 556453-2553
Mossvägen 12, 291 59 Kristianstad, Sweden

Summary: We want it to be simple, safe and pleasant to shop linen with us. If you have any questions – feel free to contact us.